Learn about the measures in place to manage the impacts of COVID-19 and how we continue to provide safe and reliable water to our customers across WA.
We are committed to providing high quality customer service to our customers, listening to your feedback and continuing to build upon our service commitments.
We have a financial hardship policy to help vulnerable customers and ensure our business is accessible and inclusive to all members of the community.
Our Disability Access and Inclusion Plan takes a proactive approach towards meeting the needs of all of our customers.
Our Reconciliation Action Plan and Aboriginal Engagement Strategy provide measurable targets to deliver on our commitments.
Nothing is more important than the safety and wellbeing of our employees and customers.
Our statement on modern slavery outlines how we have performed in response to addressing modern slavery and our future areas of focus.
The legislation under which we operate allows us to negotiate charges and terms with regional customers, this guides our framework.