Can't shut off your water

Follow the steps below if you can't shut off your water.

Step 1

If you are unable to turn the tap to the close position (clockwise) try turning it anticlockwise first to break the seal then back clockwise to the close position.

Step 2

If the tap still won’t close and if its an emergency, please call us on 13 13 75 and we will endeavour to get someone to your property within 2 hours.

If it's not an emergency, you can report a meter fault using our online form.

Report a fault

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