Leaking meter

Read our easy guide on what to do if your meter is leaking.

If you've found a leak on your property, take action quickly to avoid wastage.

Step 1

You need to determine who is responsible for dealing with the leak. This depends on where the leak is located. 

Look at the water meter on your property. If the leak is located anywhere between the plumbers elbow and your property, then it is your responsibility. 

If the leak is located anywhere between the plumbers elbow and the roadside, it is our responsibility.

 Diagram illustrating a typical water meter and showing where responsibility lies

Step 2

If the leak is located within your area of responsibility then you need to call a plumber.

For a list of licensed Waterwise Plumbers see Search for Waterwise services.

If the meter is leaking at any other point on the meter, please call 13 13 75 or report your fault online so that we can investigate.  

Report a fault online

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