Find all your top account tasks here! Pay your bill, apply for a concession, organise a refund, change your details and find out how to view your account balance and set up a direct debit.
Sign up for paperless billing
Make the switch to paperless billing and get your account delivered straight to your inbox.
Set up direct debit
Save time and take the hassle out of paying your water bill by signing up for a fee free direct debit.
Organise a refund
If you have accidently overpaid or have a credit on your account you can request a refund here.
Change my details
Update your postal address, change your name or let us know about other changes to your account here.
Pay my bill
There are plenty of ways for you to pay your bill. Pay online or find other available payment options.
Apply for a concession
If you hold a pensioner, concession, senior or senior health card you may be eligible for rebates on your water bills. Check and apply now.
Calculate my concession changes
Since 1 July 2016, there is a cap on annual service charges for concession holders. Use our calculator to see how this might affect your annual bill.
What makes up my bill?
Want to understand your bill better? Find out about our billing periods, rates and charges.
View account balance
You can view your account balance in My Water. If you aren't already registered you can sign up with a few simple steps.