Help & advice

Register to use Electronic Advice of Sale

Register for the Electronic Advice of Sale (EAS2) system.

Bills and charges

Be informed about our water use and service charges, how we bill a property and other helpful tips for property managers and landlords.

Reasons for high bill

Has your tenant received a higher than usual bill? Here are some common causes and what they can do to reduce their water use.

Sign up for water supply alerts

Sign up for water supply alerts to stay informed about outages impacting your property 24/7.

Smart meters

Smart meters can help provide useful insights about your water use and detect leaks sooner. Learn more about smart meters and how they work.

Trade waste billing and charges

Understand your trade waste charges and billing schedule. Our service is divided into 3 components, so you only pay for what you use.

Ways to pay your bill

Here are the different ways you can pay your water bills.

Open or close a water account

On the move and not sure how to open or close your water account? Find out what to do when buying or selling a property or moving in or out of a rental.