Contact us

Looking to get in touch? There are many ways to contact us, simply select what your enquiry is about from the options below.

13 13 75 - 24 hours

For urgent faults such as no water, overflows, security concerns about our assets and infrastructure and anything causing harm or danger call us

Report a fault

If you have a fault such as a meter or verge leak, water discolouration, taste or smell, or water pressure issue report it online.

Report a fault

Water outages

View a list of current water outages and restoration time

Top fault enquiries

My toilet won't flush what should I do?

My water looks, tastes or smells funny what should I do?

My meter is leaking what should I do?

13 13 85 - 8am - 5pm weekdays

For any enquiries regarding your account such as bill explanations, payments, financial assistance, high water use and updating your personal details.

Top account enquiries

I don't understand my bill can you explain it to me?

Why is my bill so high?

What financial help is available?

I need to update my details

Email us your account enquiry

Email us

13 13 95 - 8am - 5pm weekdays

For any enquiries regarding building and subdivision applications, industrial waste, water/sewerage services and infill sewerage.

13 10 39 - 24 hours

For any enquiries about watering days and information, water saving tips or to report a breach of watering rosters.

Top waterwise enquiries

What are my watering days?

What are the water use do's and dont's?

Am I eligible for a watering exemption?

Email us your waterwise enquiry

Email us

1300 659 951

Apply for a concession

Apply for a concession online

Top pensioner and concession enquiries

What discounts are available?

Write to us

Account payments Recruitment & business correspondence
Water Corporation
PO Box 1600
Osborne Park Delivery Centre
WA 6916
Water Corporation
PO Box 100
WA 6902
Customer or Property
Manager correspondence
Head Office
Locked bag 2
Osborne Park Delivery Centre
WA 6916

Fax: 9423 7722
629 Newcastle Street
WA 6007
Regional office locations

Translation & interpreter service

13 14 50

Please call the Translation and Interpreter Service and ask for
13 13 85 (account enquiries) or
13 13 75 (faults, emergencies and security).

National Translation and Interpreter Service symbol

Hearing or speech impaired customers

13 36 77

Please call the National Relay Service and ask for 13 13 85 (account enquiries) or 13 13 75 (faults, emergencies and security).


International customers

+ 618 9423 7777