Looking to get in touch? There are many ways to contact us, simply select what your enquiry is about from the options below.
Faults, emergencies & security 24 hours 7 days
For urgent faults such as no water, overflows, security concerns about our assets and infrastructure and anything causing harm or danger, call us.
View a list of current water outages and restoration time
My water looks, tastes or smells funny what should I do?
My meter is leaking what should I do?
My toilet won't flush what should I do?
If you have a fault such as a meter or verge leak, water discolouration, taste or smell, or water pressure issue report it online.
Report a fault
Account enquiries 8am–5pm weekdays
For any enquiries regarding your account such as bill explanations, payments, financial assistance, high water use and updating your personal details.
I don't understand my bill can you explain it to me?
Why is my bill so high?
What financial help is available?
I need to update my details
How can I sign up to My Water?
Building services 8am–5pm weekdays
For any enquiries regarding building and subdivision applications, trade waste, water/sewerage services and infill sewerage.
What services are available at a property?
How do I obtain a flimsy or e-plan (sewer diagram)?
I am building or developing, what do I need to know?
Waterwise helpline 24 hours 7 days
For any enquiries about watering days and information, water saving tips or to report a breach of the watering roster.
What are my watering days?
What are the water use do's and dont's?
Am I eligible for a watering exemption?
Pensioners & seniors applications
What discounts are available?
Who is eligible for a concession on their water bill?
For any general enquiries regarding our water, our role or sponsorship opportunities.
How are my watering days determined?
How many litres of water do people use in Perth each year?
Why don't you build more dams?
For calls between 8am–5pm weekdays
For faults, emergencies or security issues, or calls outside of business hours (24 hours)
Find location details of our regional offices and depots:
Regional office locations
For any feedback or enquiries regarding our website content or functionality.
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Translation & interpreter service
13 14 50
Please call the Translation and Interpreter Service and ask for:
13 13 85 (account enquiries), 13 13 75 (faults, emergencies and security) or
13 13 95 (building services).
Hearing or speech impaired customers
13 36 77
Please call the National Relay Service and ask for:
13 13 85 (account enquiries), 13 13 75 (faults, emergencies and security) or 13 13 95 (building services).
+ 618 9423 7777