Report a fault
On this page
Our team is here to help 24/7. If you’ve noticed something unusual about your water supply or need to report an issue, find out what to do and who to contact for more help.
Call or chat to our Faults and Emergencies team
To report a fault or emergency such as:
- a water outage that’s not on our outages page
- burst water mains
- wastewater overflows
- damaged water, wastewater or drainage pipelines
- a safety issue
Call 13 13 75 so we can respond as soon as possible.
For TTY users, please call 13 36 77 (National Relay Service) and ask for 13 13 75.
You can also chat to our Faults and Emergencies team online from 8am – 4pm on weekdays.
Help and advice for non-urgent issues
Whether you’ve noticed a minor leak or change in your water supply, our help articles will guide you on what to do.
Leak detection
Use our handy tool to check if you have a leak and find out how to fix it.
Leaking meter
View our step by step guide to find out what to do if your meter is leaking.
Low water pressure
Learn how to test your water pressure and what to do if it is lower than normal.
Discoloured water
Find out what’s causing the water coming out of your tap to be discoloured or cloudy and learn what to you can do in this situation.
Faulty, damaged or missing meter
Find out what you need to do if your meter is not working or missing.
Water won't shut off
Can't shut off your water? Find out what you can do.
Sewer blockage or overflow
Find out what to do if your sewer is blocked or toilet won't flush.
Change in tap water taste or smell
Find out why your water might taste, smell or look unusual and what you can do in this situation.
Help for Bunbury and Busselton customers (excluding Dalyellup)
Please note: If you live in Bunbury (excluding Dalyellup) or Busselton, these areas are serviced by independent water service providers.
You will need to contact Aqwest or Busselton Water to report a fault with your water supply.