Exmouth meter replacement

Meter upgrades are scheduled to begin in July 2024, and will be completed in stages across Exmouth.

To see when and where we will be replacing meters in your area, please refer to the maps below as a guide.

Group 1: Monday 22 to Friday 26 July 2024

Group 2: Monday 29 July to Friday 2 August 2024

Group 3: Monday 5 to Friday 9 August 2024

Group 4: Monday 12 to Friday 16 August 2024

We'll be in touch via mail and/or email & SMS before we come to upgrade your smart meter.

If your meter is clear and accessible, we'll upgrade your smart water meter when we are in your area. Learn more about what a clear and accessible meter looks like.

If we're unable to access your meter for any reason, we'll leave a card in your letter box explaining why. We'll contact you to schedule a suitable date and time. 

Please note that we can't enter the property if your dog is not clearly secured away from the meter area. This means that they need to be in a separate fenced area or inside your home. 
 
If your meter is behind a locked gate, please ensure the gate is left unlocked when we come to do your replacement. 

Alternatively, you can book a time for us to visit your property so that you can give us access to your meter.

There is no cost to residents receiving a new smart water meter or a smart water meter upgrade. We'll cover the cost of purchase and installation. There will be no change to your bill unless you change your water use. 

There are a number of reasons why you may notice an increase in water use charges following the installation of your new smart water meter.

1. Meters can deteriorate over time.

The accuracy of meters can deteriorate overtime. A slight variance in your bill may be due to a more accurate reading.

2. Your water use may have been estimated.

Your meter may have also been located behind a locked gate or in a yard with a dog, which makes it difficult for our meter readers to access it safely.
 
When this happens, we may have asked you to provide a self-read or we estimate your water use.  This estimation is based on water use from the same period in the previous year. An estimated water read may be lower than your actual water use.

3. You may have moved into a higher pricing tier.

For some people, increased water use charges may be explained by having moved to a higher pricing tier. 

The tiered pricing system is in place across WA and is designed to encourage the careful use of water.

Your water use charges are also calculated based on the cost of supplying water to your location, which varies across the state. Learn more about your water use charges.

4. You may have a leak.

Sometimes, higher than expected water use can be due to a leak that has gone unnoticed.

You can check for leaks by simply looking at the screen on your new smart water meter. Turn off all water-using appliances in your home (including evaporative air conditioners), wait a few minutes and check to see if the small number showing litres per hour has returned to 0l p/h. If the number is greater than 0l p/h, this indicates you may have a leak.

Please get in touch with us on 13 13 85 if you want to talk to someone about your bill.

If your old meter was faulty, then you may have been receiving higher pressure than usual.

As the new meters have been tested and approved to deliver the standard water pressure, you may experience a drop in pressure.

We aim to provide 20 litres of water per minute at your water meter. The pressure and flow that you experience from your taps are dependent on lots of factors, like the elevation of your property and your internal plumbing.

If you have noticed your water pressure has changed, complete this simple test to check the water flow you are getting at your tap.

No. You will continue to receive bills based on your current billing cycle. For most customers, this is every two months.

We will need to turn the water off at your property for 10-15 minutes during the installation.

If your water is turned off, you may notice a loud bang and your water bubbling as it comes out of the tap when it's turned back on. This is due to the air entering your water pipe during the installation. It should only take a moment for the air to clear and your water supply to return to normal. You can learn more about what to expect when your water is back on.

There are a number of different smart water meter technologies available. Most residential customers in Exmouth will receive the Xylem Sensus IPERL smart meter.

To identify the type of smart meter you have and how to read it, visit our how to read your meter page for further information.

We do not require customers to opt-in to this upgrade. All households and businesses in Exmouth will receive a new smart meter. Having accurate water use data is important to assist us with future supply planning.

Once all the meters have been installed and we have verified everything is working as it should, you will have access to your water usage data in your online account. We’ll let you know once your data is available to view.

If you have any questions or feedback about the Exmouth meter replacement project, please call us on 13 13 85 or email mrp@watercorporation.com.au.