Need help with your bill?

We understand juggling finances can be challenging and stressful at times. If you are struggling to pay your bill, we're always here to help. We can accommodate your personal circumstances and tailor a range of flexible options to suit you, as outlined below.

1

Set up automatic payments

Save time and take the hassle out of paying your water bill by signing up for a fee free automatic payment. Select which payment method suits you best.

Set up Automatic Payments

2

Request a due date extension

We understand if sometimes you need a little more time to pay your bill. You can extend your due date by 28 days, no questions asked*. Just call us on 1300 659 752 and choose option ‘1’, and we'll let you know your new due date, there and then.

*Some eligibility criteria exists, such as a limit of one extension per bill.

CALL 1300 659 752 – option ‘1’
3

Tailor a payment plan

If you've had a due date extension and you're still feeling unsure about making the due date, it's important you speak to one of our dedicated specialists as soon as possible. It could be an unexpected emergency or a sudden change in income, but it's important you let us know so we can help.

Our staff will work with you to tailor a plan that suits your circumstances and will aim to get you back on track. You won’t need to worry about extra costs, because we don’t charge any late payment fees.

Note: if you're a tenant, we can still tailor a payment plan, but it will need to be negotiated with the land owner on your behalf, as their consent is required. Please still get in touch with us.

Call us on 1300 659 752

4

Talk to us about hardship options

If you find you don't have the financial capacity to pay your bill, or if paying your water charges will affect your ability to meet living expenses, you may be in financial hardship. We know it may be hard to talk about it, but it's important we know so we can do everything possible to help.

You may be in financial hardship if you encounter an unexpected emergency, a temporary reduction in income or a sudden change in living circumstances. Find out more about financial hardship eligibility.

There are a number of schemes available to those deemed in financial hardship. One of our dedicated specialists will be able to speak to you about these to help you choose what is best for you.

Hardship Utility Grant Scheme (HUGS)

The Hardship Utility Grant Scheme (HUGS) is a State Government scheme which provides financial assistance to help people in financial hardship to pay their water, gas and electricity bills. 

This will be discussed when you contact us.

Water Assist Scheme

Water Assist is as regular and interest free payment plan where we will match any payments made by you, dollar for dollar. To be eligible, you must meet financial hardship criteria and have a financial counsellor apply on your behalf.

Financial counsellors are qualified professionals who provide information, support and advocacy to those in financial hardship. Their services are free, independent and confidential. We can put you in contact with a financial counsellor to get you started.

For more information on hardship see Having difficulty paying your water charges?

Call us on 1300 659 752

5

Centrepay

If you are currently receiving Centrelink payments, we can arrange for your bills to be automatically deducted from your regular Centrelink payments so you don’t have to worry about them.

Call us on 08 9240 0527

Scheme Criteria

HUGS

  • You must be an owner/occupier.
  • You are deemed to be in financial hardship by Water Corporation.
  • You have an outstanding amount of less than $1,750 if you live south of Carnarvon – or less than $2,500 if you live north of Carnarvon.
  • If you apply for HUGS, you may be granted up to 85% of the outstanding amount. If you are approved, you still need to enter into a payment plan with us for the remaining amount.

WATER ASSIST

  • You must be an owner/occupier.
  • You are deemed to be in financial hardship by Water Corporation.
  • You have an outstanding amount above $1,500.
  • You will need to meet a financial counsellor to complete an application.
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