Water use charges
Water use charges are based on a tiered pricing system, to encourage the careful use of water. Find out how this works and what our current water pricing is for this financial year.
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Understanding your water bill
Whether you have a household or business account, you've come to the right place to learn about your water bill. You should receive a water bill from us every 2 months.
Noticed your charges have changed?
From 1 July 2024, water use and service charges have had a 2.5% price increase. If you need help with paying your bill, we’re here to help make payments easier with a variety of support options.
How to read your water bill
Your water bill breaks down your property's water usage and charges. It also includes important information about your account and water supply.
Watch the video below to understand what each part of your bill means.
Read a transcript of this video
How we charge you
Our pricing is set by the State Government and is reviewed each year as part of the State Budget process. Find out how we calculate charges for households and businesses in WA.
Service charges
Service charges are fixed annual charges for the water, wastewater and drainage services we provide. Find out how they are calculated here.
Find out more
Business sewer volume charges
Business customers are charged sewer volume charges based on the water used and returned as wastewater to the sewer.
Find out more
Service charge only bill
This bill only includes charges for the services available to your property.
Water use only bill
This bill only includes charges for the water you use.
Vacant land charges
If you own vacant land, you'll need to pay for any services that are available to your property. If you have a meter, you’ll also need to pay for any water usage.
Shared water meter charges
If you have a shared water meter (or common water supply), find out how water usage and service charges are billed.
Is your water bill higher than usual?
Your water bill can be higher than normal for a few different reasons. Use our checklist to find out what’s caused a higher bill and what to do next.
Check why my bill is high